Frequently Asked Questions

Does your sales team work off commission?

No. Our Sales Team is available to help answer any questions you may have while shopping our products.

All members of our Sales Team can be reached during business hours; over the PHONE, on our online WEB CHAT, Via WHATS APP or in person at our Plantation Florida Showroom.

 

What payment options are available?

We accept Visa, Mastercard, American Express, Discover, Cashiers Checks, Money Wires and Money Transfers.

 

Do you sell used or refurbished products?

No, we only sell new furniture. We are a reseller of manufacturers. To search for additionally discounted items, we recommend reviewing our "Super Savings" section.

  

Do you have any showrooms other than Plantation, Florida?

Currently, our only showroom is in Plantation, Florida.

 

Are all items shown on the website instore?

Not all items are displayed in our showroom. Many items are shown online only. Please call to verify if the item you're interested in is displayed in the showroom

  

Do I have to pay sales tax for export items?

No, exported items are not charged a sales tax fee.

All purchases made by residents of the state of Florida are required to pay Florida sales tax.

  

Can I pick up my order instead of having it shipped?

Yes! In fact we encourage local buyers who are able, to pick up their order at our warehouse. Depending on the size of the order, customers often use a pickup truck or rent a U-Haul style vehicle with a covered area in case of inclement weather. Ask a sales person about scheduling for pickup.

 

 How is my furniture delivered?

Your furniture is delivered from our truck to the inside of your home. Merchandise is delivered in factory-packed cartons. Partial assembly may be required by the purchaser. All merchandise comes with instructions, necessary hardware and tools. Furniture assembly is not included in delivery cost and must be requested at time of purchase, a separate assembly fee will apply.

 

Are there discounts for ordering multiple items?

Yes, we are happy to apply discounts to multiple item orders. Just share with us the items you would like and a sales manager will apply

For the best savings on an order, we recommend looking at our selection of Super Savings Room Packages which are priced less than if all the products were purchases separately.

 

Do I get a discount as a repeat customer?

Yes, all returning customers receive an available discount. Please be sure to contact us before making your next purchase and will be happy to apply all available discounts to your purchase.

 

How soon will I get my items?

We deliver IN-STOCK items within 7-10 business days locally in South Florida.

For EXPORT CUSTOMERS we deliver to the shipping company of your choice within 7-10 business days after items are consolidated. *Shipping port to port depends on the shippers schedule and the Island you are located. *If you do not have a shipper we can refer you to a few.

 

Can I get my items sooner?

Yes, some items are in stock and ready for delivery right away. Contact us today and we can give you an estimate for the soonest delivery.

 

How are items delivered for export?

Items are delivered to your shipper, packed ready for export. Items are packed directly from the manufacturer and ready for shipping.

Although some items are flat packed – most items are packed semi-assembled. Contact us today for specifications on the items you’re interested in.

 

Do you deliver to home of export customers?

We deliver to the shipper of your choice. Some shipping companies offer delivery to your home. Please contact us today for assistance if needed.

 

What if export items are damaged?

We do our best to be sure all items are ready for delivery. We check items for quality assurance. Customers should always be sure to GET SHIPPING INSURANCE – if something is damaged during shipping your shipper may reimburse or replace your items. If there is a manufacture’s defect we work with the manufacturer to replace or fix your item.

 

How much is export shipping?

Shipping varies – shipping companies charge by weight, volume size and season. Contact us today for a shipping referral.

 

What is your furniture made of?

Most of our furniture is made of Solid Wood, Hard Woods, Various Fabrics and Manufacturers.

Please let us know what items you’re interested in and we can get information specific materials and share it with you.