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Customer Service

Customer Service

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Miami Direct Furniture.com is considered the most reliable online furniture company in South Florida. We have earned our name by exporting fine quality furniture at unbeatable prices throughout South America and the Caribbean. We have recently extended our services to the Turks and Caicos Island, Bahamas and surrounding family islands, and Jamaica WI. We will continue to offer exceptional service to our neighbors and friends and continue to provide quality furniture at affordable prices.

We give maximum priority to customer satisfaction. Our highly trained staff is ready to assist you with any questions regarding your purchases. You can be assured that our goal is to provide you with a wonderful experience, and keep you coming back for all your future furniture purchases. We offer the highest quality furniture, a vast array of styles, and excellent value.

At Miami Direct Furniture we understand that your goal is to have a warm and inviting home – not just a house. Our customer service representatives are willing to assist you with all of your furniture needs, making your furniture shopping experience a pleasurable one.

Refund Policy

You may receive a total refund of any monies for furnishings purchased online, only if you cancel the sale within 48 hours of the date of purchase. If you charge your purchase, we will credit your charge account. All other refunds will be made by check and mailed from our main office.  If you do not cancel the sale within 48 hours, only 80% of the purchase price will be refunded to you. If you change your mind and wish to cancel an order within 48 hours, we will be able to confirm cancellation without penalty. No refunds are available and sales cannot be cancelled after merchandise has been delivered. Special orders cannot be refunded.

Furniture Delivery

Your furniture is delivered from our truck to the inside of your home. Merchandise is delivered in factory-packed cartons. Partial assembly may be required by the purchaser. All merchandise comes with instructions, necessary hardware and tools. Furniture assembly is not included in delivery cost and must be requested at time of purchase, a separate assembly fee will apply.  

Delivering to a Freight Forwarder

In order to ensure that your delivery is processed as quickly as possible; please contact us by calling 954-432-6826. Please indicate to the customer service representative that your order will be delivered to a freight forwarder. Additional delivery information maybe required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based time frame and location for delivery. This agreement is with you and Miami Direct Furniture. Neither Miami Direct Furniture nor the 3rd party Delivery Company that has been contracted by Miami Direct Furniture to perform the delivery will be held responsible if you decide to hire a 3rd party contractor or freight forwarder to accept, receive and sign for the receiving of items without the notations of visible defects of packaging, damaged items, or missing merchandise. There is no Warranty Coverage on items being exported outside of the United States. Any claims for damages are on a case by case basis and a repair or placement option will be at the manufacturer's discretion only. Items that are reported Short Shipped will be reordered and delivered to your freight forwarder free of charge after an investigation of original delivery has been completed. Miami Direct Furniture will not be responsible for any additional fees that may apply.

Prices on our website

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Miami Direct Furniture reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

 

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